Help Center & Support

Go to your Shopify Admin > Online Store > Themes. Click "Customize" on your live theme, open the "App Embeds" tab on the left sidebar, toggle on "Wraply – Gift Wrap & Message", and click Save. The widget will now automatically render on your cart page.

Yes! Wraply is 100% compatible with Online Store 2.0 themes (Dawn, Sense, Craft, Spotlight, and custom OS 2.0 themes). It uses Shopify App Embed blocks to ensure fast loading without modifying your theme liquid code.

First, check that the Wraply App Embed is enabled in your Shopify Theme Editor. Second, verify that you have at least one active Gift Option created under "Gift Options". Third, if you have active "Rules", check if your cart subtotal or product selections meet the rule criteria.

When a customer selects a paid gift option, Wraply automatically creates and attaches a hidden mapping line item to the cart. This ensures the gift wrap title and price appear cleanly in Shopify Checkout, order confirmation emails, packing slips, and order details.

Yes! When creating or editing a Gift Option in Wraply, set the price to $0.00. Free options will display as "Free" on the widget.

Yes! When creating a Gift Option, enable "Track Inventory" and enter your stock quantity. When stock reaches zero, the option is automatically hidden from your store to prevent overselling.

All gift messages, sender names, and recipient details are attached to the order as line item properties and custom order notes in Shopify Admin. You can also view and filter all gift orders inside Wraply under the "Orders" page.

When enabled in your Widget Customizer, customers can check "Make this gift anonymous". This instructs your fulfillment team not to include sender information or prices on the packing slip included with the package.

Rules allow you to specify exact conditions under which gift options are shown. You can set minimum cart subtotal thresholds (e.g. show option only for orders over $50), restrict options to specific product collections, or target customer tags.

Wraply evaluates all active rules and displays all eligible gift options that satisfy the cart conditions. On the Free plan, the storefront displays 1 eligible option; upgraded plans display all matching options.

Yes! Go to "Widget Customizer" in Wraply. You can customize the widget title, layout style (Radio Buttons, Cards, or Image Cards), primary colors, button styles, font size, and border radiuses to seamlessly match your store branding.

Yes! In the Widget Customizer, scroll to the "Custom CSS" section. You can enter any valid CSS rules to further tweak spacing, fonts, or animations for your theme.

Free Plan includes 1 Gift Option and standard message inputs. Starter ($4.99/mo) unlocks unlimited gift options and the widget customizer. Professional ($9.99/mo) adds the analytics dashboard and advanced rules engine. Growth ($19.99/mo) includes priority support SLA and custom branding.

Navigate to "Pricing" in the Wraply navigation menu. Select your desired plan and click "Upgrade". You will be redirected to Shopify's secure billing page to confirm.